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System Status/Non-Availability

1. Unless otherwise stated, non-availability will involve all SAP systems including ESS (includes SAP Core ECC, BW/BI, SRM, CRM, LSO, BPC, ESS and Vendor Portals).

2. Unless specifically noted, Kronos and PennWatch systems will be available during the non-availability windows.

3. Agencies sending inbound files using IBM MQ Series or FTP can place these files in their respective MQ or FTP folders at the usual times. However, inbound files will NOT be processed in SAP during the maintenance windows. Additionally, no SAP outbound files, either MQ or FTP, will be processed during the outage.

4. REMINDER - Weekly Off-Line Back-ups - All SAP Systems, including ESS will be unavailable every Sunday from 6:00 am to 10:00 AM. These normal weekly back-ups will not be announced by a separate email message.

****Please note that occasionally the dates or times may change to accommodate special back-up requirements. These changes will be announced via e-mail message and will be published on our website and IT Central.

5. The following table contains the planned 2017 SAP unavailability periods.

2017 Maintenance Non-availability windows

 

**REMINDER - Weekly Off-Line Back-ups - All SAP Systems, including ESS will be unavailable every Sunday from 6:00 am to 10:00 AM.. These normal weekly back-ups will not be announced by a separate email message.  

CY 2017StartEndDescription of Activity / Task
APRSun, Apr 236:00 AMSun, Apr 236:00 PMPAC Maintenance Window/PennWatch & Kronos 
 
Sat, Apr 294:00 AMSun, Apr 306:00 PMIES Support Packs  ****CHANGE
 
MAYSat, May 64:00 AMSat, May 66:00 PMIES Support Packs  - FALLBACK
 
Sun, May 216:00 AMSun, May 216:00 PMPAC Maintenance Window/PennWatch & Kronos 
 
JUNESun, Jun 256:00 AMSun, Jun 252:00 PMPACS Maintenance Window
 
Fri, Jun 30TBDSun, Jul 3TBDFYE Processing -TBD
 
JULYSun, Jul 236:00 AMSun, Jul 236:00 PMPAC Maintenance Window
 
AUGSun, Aug 276:00 AMSun, Aug 276:00 PMPAC Maintenance Window/PennWatch & Kronos 
 
SEPTSun, Sep 246:00 AMSun, Sep 246:00 PMPAC Maintenance Window/PennWatch & Kronos 
 
OCTSun, Oct 226:00 AMSun, Oct 226:00 PMPAC Maintenance Window/PennWatch & Kronos 
 
NOVSun, Nov 51:30AMSun, Nov 54:00 PMend DST/PACs Maintenance Window
 
TBD6:00 AMTBD10:00 AMPACs Maintenance Window - Nov Critical Patches
 
DECSat, Dec 24:00 AMSat, Dec 211:00 PMCYE Support Packs
 
Sat, Dec 96:00 AMSat, Dec 96:00 PMCYE Support Packs - fall back
 


          

MyCommonwealth Workplace (ESS, SRM, Finance) portal will be unavailable every Wednesday from 7:00 pm to 8:00 pm for system maintenance.

If you are unable to access SAP, please use the following steps:

   Contact your Agency Help Desk for further assistance.

Centralized Help Desk assistance is available during regular business hours as specified below. All other issues should be referred first to your local Agency help desk.

» Hours: Monday thru Friday 7:30 AM to 5:00 PM

» ESS Questions: HR Service Center 1-866-ESS-COPA (1-866-377-2672)

» The HR Service Center operates from 7:00 am to 5:00 pm, Monday through Friday. Trained representatives are available to assist with non-travel questions related to ESS.

» Travel: Local Harrisburg 717-346-3401 Otherwise 1-866-824-0626

» The Travel Service Center operates from 7:30 am to 4:00 pm, Monday through Friday.

» SRM/Vendor: Local Harrisburg 717-346-2676 Otherwise 1-877-435-7363