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System Status / Non-Availability

IES (SAP) Non-Availability Periods for Calendar Year 2018

CY 2018StartEndDescription of Activity / Task
MAYFri, May 253:00 PMTue, May 296:00 AMHANA Cutover & ASE Migration
JUNSun, Jun 36:00 AMSun, Jun 36:00 PMHANA Support
Sun, Jun 246:00 AMSun, Jun 2410:00 AMPACS Maintenance Window; Production Support
Sat, Jun 306:00 AMSat, Jun 306:00 PMNew GL
Sat, Jun 3012:00 PM  Fiscal Year End
JUL  Mon, Jul 26:00 AM
Sun, Jul 226:00 AMSun, Jul 226:00 PMPACS Maintenance Window
AUGSun, Aug 266:00 AMSun, Aug 266:00 PMPACS Maintenance Window
SEPSun, Sep 96:00 AMSun, Sep 96:00 PMPACS Maintenance Window NEW (added 5/8)
Sun, Sep 236:00 AMSun, Sep 236:00 PMProduction Support
OCTSun, Oct 146:00 AMSun, Oct 146:00 PMPACS Maintenance Window NEW (added 5/8)
Sun, Oct 286:00 AMSun, Oct 286:00 PMProduction Support
NOVSun, Nov 41:30AMSun, Nov 46:00 AMend DST
Sat, Nov 106:00 AMMon, Nov 126:00 PMNew GL Migration
Sun, Nov 186:00 AMSun, Nov 186:00 PMPACS Maintenance Window
DECSun, Dec 24:00 AMSun, Dec 211:00 PMCYE Support Packs
Sat, Dec 86:00 AMSat, Dec 86:00 PMCYE Support Packs - fall back
Sun, Dec 236:00 AMSun, Dec 236:00 PMPACS Maintenance Window



  1. Additional dates may be added to the schedule for implementation go-lives, support packs and other non-maintenance related system requirements.
  2. Unless otherwise stated, non-availability will involve all IES SAP systems, including ECC, BW/BI, SRM, CRM, LSO, BPC, Employee, and Vendor Portals, PennWATCH, and Kronos.
  3. Weekly Off-Line Back-ups: All IES SAP systems (as above) will be unavailable every Sunday from 6:00 am to 10:00 AM. These normal weekly back-ups will not be announced by a separate email message. Occasionally the dates or times may change to accommodate special backup requirements. These changes will be announced via e-mail message and will be published on the IES website.
  4. Please note that MyCommonwealth Workplace (ESS, SRM, Finance) portal will be unavailable every Wednesday from 7:00 pm to 8:00 pm for system maintenance.
  5. Agencies sending inbound files using IBM MQ Series or FTP can place these files in their respective MQ or FTP folders at the usual times. However, inbound files will NOT be processed in SAP during the maintenance windows. Additionally, no SAP outbound files, either MQ or FTP, will be processed during the outage.


This information should be shared with agency users as deemed appropriate by agency Managers.

Non-availability information is published above and on the IES website:, under Users, Availability Calendar


If you are unable to access SAP, please use the following steps:

  • Contact your Agency Help Desk for further assistance.
  • Centralized Help Desk assistance is available during regular business hours, Monday through Friday, 7:30 AM to 5:00 PM. All other issues should be referred first to your local Agency help desk.
  • ESS Questions: HR Service Center 1-866-ESS-COPA (1-866-377-2672);  Monday through Friday, 7:30 AM to 5:00 PM. Trained representatives are available to assist with non-travel questions related to ESS.
  • Travel: Local Harrisburg 717-346-3401 Otherwise 1-866-824-0626;  Monday through Friday, 7:30 AM to 4:00 PM.
  • SRM/Vendor: Local Harrisburg 717-346-2676 Otherwise 1-877-435-7363